OnCall AI answers every phone call, WhatsApp message, and SMS — checks real-time availability, books the visit or the room, and keeps your records current. Day or night, every time.
Front desks are busy with the patient in front of them. The phone keeps ringing, WhatsApp keeps buzzing, and somebody has to lose.
Staff are mid-appointment, on another line, or it's after hours. The patient calls the next clinic instead.
WhatsApp and SMS threads sit unanswered for hours. By the time someone replies, the patient has moved on.
A patient arrives, and only then does staff find out their plan doesn't cover the visit. Now it's an awkward conversation at the desk.
Inbound calls, outbound follow-ups, WhatsApp, and SMS — handled by the same system, in whatever language the caller speaks.
Switches language automatically based on how the caller speaks — with cultural awareness built in (Friday–Saturday weekend, Ramadan hours, prayer time sensitivity).
Confirms appointments, reminds patients of upcoming visits, and re-engages no-shows automatically.
Patients snap a picture of their insurance card — OnCall reads the member ID and policy details directly, no typing required.
Automatic reminders go out over WhatsApp ahead of every booking, with a one-tap reply to confirm or reschedule.
Plain text reminders and two-way booking, no WhatsApp or smartphone required — just a regular text message.
Pick a phone number local to your market — UAE, Qatar, Saudi Arabia, or wherever your customers are calling from.
OnCall understands the specifics — procedures, recall intervals, and when a patient needs to be seen today rather than next week.
After every visit, OnCall schedules the next recall and sends a WhatsApp reminder when it's time — no one has to chase the list.
Quotes the right duration, the right doctor, and the right prep for each procedure — root canal, crown, implant, extraction, and more.
When a patient describes acute pain, swelling, or trauma, OnCall flags it as urgent and finds the earliest available slot — same day if possible.
Knows which treatments typically need pre-auth from insurers like Daman, AXA, or Tawuniya — and tells the patient before they arrive.
When a conversation needs a human, OnCall transfers it to your own clinic staff — not a random call center agent — and hands them everything they need before they pick up.
OnCall isn't just a voice on the phone. It connects via API to your existing system — a clinic's patient database, a hotel's property management system, or whatever you run booking on — so pricing, availability, and records are always current, on every channel.
One unified record per patient or guest — history, past visits or stays, and notes — pulled from your existing system, shared across every location.
Prices, open slots, and room or bed counts stay in sync with your real system via API — so OnCall never quotes a number, a time, or a room that isn't actually available.
By phone, WhatsApp, or SMS — whichever they prefer.
Pulls history, insurance on file, real pricing, and live room or slot availability.
Insurance checked against stored data or the insurer's member file; rates pulled live for hotels.
Confirmed in your system, and the record updates automatically.
Insurers send your clinic a member list — usually a CSV of active policies, updated periodically. OnCall checks new patients against that file directly, so coverage is confirmed without anyone calling the insurer.
Insurance already on file is reused, so coverage is confirmed instantly with no lookup needed.
Patient sends a photo of their insurance card — OnCall reads the member ID and matches it against the insurer's member file.
OnCall plugs into the booking software you already use — a clinic calendar, a hotel's property management system, or whatever your business runs on.
Dental and general medical practices — booking, insurance checks, and patient records, built around how visits actually work.
Checks real-time room availability through your property management system, and books the stay directly in the same conversation.
Studios, repair shops, agencies, and other appointment-based businesses — anywhere customers call, message, or walk in to book a slot or ask about a service.
One system across every clinic, property, or branch, with each location's calendar, staff, and records kept separate.
We'd rather show you the real differences than make vague claims about being "the best."
Tell us about your clinic and we'll set up a live walkthrough — using your own services and a real call, not a slide deck.
We'll be in touch within one business day to set up your walkthrough.